How does the refill subscription work for Click and Collect?

Location Pickup: Jesmond Newcastle, NE2

Address will be emailed on checkout
Select date and time in you cart: Open Monday-Thursday 12-3pm

Alternative pickup times can be arranged by contact us via:
info.whatonearth@gmail.com / Message us through our online store/ Connect through social media 

Returning your refillable silicone pouches | Click & Collect

Thank you for choosing What on Earth to reduce waste and single-use plastics in your home; I am so excited to help you on your journey to becoming a zero-waste and plastic-free family. The things we choose to do today make a difference in the future.  

What happens now?  You can choose how often you’d like your order to occur. 

When- You will be notified 3 days before your next order is being processed, this will be your chance to adjust your order if you choose to do so.

How- Login to your customer profile using the details you used when creating your account and click on “manage subscriptions”

What- In your user-friendly customer portal you can swap a product, change the frequency of your monthly subscription order, or cancel your account at any time.

What do I do with the Silicone pouches?

Your pouches will need returning to me when you collect your next order, like the milk man.

If you forget to return the pouches, you are still able to pick up your order- but unfortunately, I’ll need to add a surcharge of £4/pouch+£2/pouch admin fee which will be charged to your debit card.

Of course, I’ll happily refund the £4/pouch surcharge if the pouches are returned.

Step 1

Decant the detergent into your container or one of our own.

Rinse and dry silicone pouches; seal pouches with the black sliding seal.

Step 2

Place into the white Business Reply Envelope provided, peel and seal to close the envelope securely. DO NOT REMOVE the packing slip inside –this is to identify that the pouches being returned are from you.

If you have removed this slip by accident, please write your full name and postcode on the envelope so I can identify they’re from you.

Step 3

Pick up your next order and return the silicone pouches.

If you have forgotten your pouches and need to return them, just drop the envelope in the green parcel box provided outside the pickup location and a refund of £4/pouch will be credited to your account.

Terms and Conditions:

The refillable silicone pouches are property of What on Earth.

Our business model is a ‘refill-repost’ subscription that relies on the pouches being posted back to What On earth.

This ensures the pouches can be kept in circulation, and other orders can be fulfilled.

If the pouches are not returned to What on Earth within the specified time period, they require replacing to sustain our ‘refill-repost’ subscription model.

All customers need to adhere to What on Earth’s terms and conditions in order for us to reach our zero-waste goals.

The steps for terms and surcharges are as follows:

  1. Receive you order- refill your containers.
  2. Follow the ‘Returning your refillable silicone pouches’ instructions above.

If the pouches are not handed over when receiving your next order:

  1. A surcharge of £4/pouch + £2/pouch admin fee with be added to your account
  2. If the pouches are retuned undamaged, a refund of £4/pouch will be credited to your account.

We appreciate all that are doing to help sustain a greener planet, and so endeavour to make our refill-repost model as easy as possible.

We ask that each customer work with us towards a sustainable model that will benefit us all.

Each Customer will have access to their own Customer Portal where you can manage your subscription with ease.

Am I able to delay a subscription order? YES

Am I able to skip or change the frequency of my order? YES

Am I able to swap/add a product to my subscription? YES

Am I able to change the quantity on a future order? YES

Am I able to make changes to my personal details? YES

Am I able to cancel at any time? Only once the silicone pouches have been returned, YES

We appreciate all that you are doing to help sustain a greener planet, and so endeavour to make our refill-repost model as easy as possible.

We ask that each customer work with us towards a sustainable model that will benefit us all.