When cancelling a subscription for Eco-Detergents:
- A customer may only cancel a subscription once the silicone refillable pouch has been returned to What On Earth.
- If a subscription is cancelled without returning the silicone pouch, then a £4/silicone pouch + a £2/silicone pouch admin fee will be charged to the customer's account.
- If the refillable pouches have been returned, then a refund of £4/silicone pouch will be refunded.
When cancelling a subscription for any other product:
- A customer may cancel their subscription at any time, however, there is an option to simply pause the subscription and enable at a later stage.