Terms and Conditions

CLICK AND COLLECT TERMS:

The refillable silicone pouches are property of What on Earth.

Our business model is a ‘refill-repost’ subscription that relies on the pouches being returned back to What on Earth. This ensures the pouches can be kept in circulation, and other orders can be fulfilled.

If the pouches are not returned to What on Earth within the specified time period, they require replacing to sustain our ‘refill-repost’ subscription model.

All customers need to adhere to What on Earth’s terms and conditions in order for us to reach our zero-waste goals.

The steps for terms and surcharges are as follows:

  1. Receive you order and decant the detergent into your containers.
  2. When you collect your next subscription order, you are required to return the silicone pouches at PickUp.

If the pouches have not been returned when collecting your next order OR if the pouches are returned and damaged, you will be charged a fee of £4/pouch + £2/pouch admin fee.

  1. When the pouches are returned undamaged, a refund of £4/pouch will be credited to your account.

We appreciate all that you are doing to help sustain a greener planet, and so endeavour to make our refill-repost model as easy as possible.

We ask that each customer work with us towards a sustainable model that will benefit us all.

HOME DELIVERY TERMS:

Terms and Conditions:

 The refillable silicone pouches are property of What on Earth.

Our business model is a ‘refill-repost’ subscription that relies on the pouches being posted back to What on Earth within 7 days of delivery. This ensures the pouches can be kept in circulation, and other orders can be fulfilled.

If the pouches are not returned to What on Earth within the specified time period, they require replacing to sustain our ‘refill-repost’ subscription model.

All customers need to adhere to What on Earth’s terms and conditions in order for us to reach our zero-waste goals.

 The steps for terms and surcharges are as follows:

  1. Receive you order- decant the detergents in your containers.
  2. By day 7- follow the ‘Returning your refillable silicone pouches’ instructions.

 If the pouches have not been received by our warehouse from day 12:

  1. Day 12 & 15 – emails will be sent out to remind the customer to return the pouches
  2. Day 19 – A final reminder will be sent
  3. Day 25 – If the pouches are not returned OR if they are returned and damaged, a charge of £4/pouch + £2/pouch admin fee with be made to your account
  4. Day 28- Your next order will be processed
  5. If the pouches are are retuned undamaged, a refund of £4/pouch will be credited to your account.

We appreciate all that are doing to help sustain a greener planet, and so endeavour to make our refill-repost model as easy as possible.

We ask that each customer work with us towards a sustainable model that will benefit us all.